Last updated: August 2026
1. Introduction
This Privacy Policy explains how Sparta Security and Electrical Limited (“we”, “our” or “us”) collects, uses and protects your personal information when you visit our website, contact us, or use our security installation, maintenance and monitoring services.
We are committed to protecting your privacy and processing personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Company Name: Sparta Security and Electrical Limited
Company Number: 13033032
Registered Office: 89 Chorley Road, Swinton, Manchester, M27 4AA, United Kingdom
Email: Sales@spartasecuritysystems.com
Telephone: 07535 714115
Data Controller: Matthew Evans
ICO Registration Number: ZA905587
3. What Information We Collect
We may collect and process the following types of personal information:
- Identity information, including your name, title and business name where applicable
- Contact information, including your address, email address and telephone number
- Installation and service information, including property addresses, security system details, service history and customer requirements
- Monitoring information, including alarm system activity, event logs and response records where applicable
- Billing information, including invoicing and payment records
- Technical information relating to use of our website, such as IP address, browser type and device information
- Communications and correspondence you send to us
4. How We Collect Your Information
We may collect personal information through:
- Direct contact by telephone, email or website enquiry forms
- Quotations, surveys and on-site consultations
- Installation, maintenance and service visits
- Alarm system and monitoring activity
- Use of our website
- Payment, accounting and business administration systems
5. How We Use Your Information
We may use your personal information:
- To provide quotations and respond to enquiries
- To install, maintain and support intruder alarm, CCTV and other security systems
- To provide alarm monitoring and associated services
- To manage maintenance agreements, service visits and support requests
- To issue invoices, process payments and maintain financial records
- To communicate with you about your security system or services
- To comply with legal, regulatory, certification and insurance requirements
- To maintain and improve our services and customer experience
6. Legal Basis for Processing
Depending upon the circumstances, we process personal information under one or more of the following lawful bases:
- Contract – where processing is necessary to provide services you have requested or agreed to
- Legitimate interests – where necessary for the reasonable operation and administration of our business, provided those interests do not override your rights
- Legal obligation – where processing is necessary to comply with applicable laws and regulatory requirements
- Consent – where we have specifically requested your consent, such as for certain marketing communications
7. Sharing Your Information
We do not sell your personal information.
Where necessary to provide our services or operate our business, information may be shared with appropriate third parties, including:
- Alarm receiving centres, monitoring providers and response providers
- Security system and cloud service providers where required to deliver the service
- IT, communications and business software providers
- Accountants, professional advisers and payment providers
- Police, emergency services, law enforcement agencies or public authorities where required or permitted by law
Where third parties process personal information on our behalf, appropriate data protection requirements apply.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory and business requirements.
This may include:
- Customer, installation and service records – typically retained for up to 6 years after the relevant relationship or service
- Alarm and monitoring records – retained in accordance with applicable operational, contractual and industry requirements
- Financial and accounting records – retained for the periods required by tax and accounting legislation
9. Your Data Protection Rights
Depending upon the circumstances, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based upon consent
- Lodge a complaint with the Information Commissioner’s Office
To exercise your rights, please contact us at Sales@spartasecuritysystems.com.
10. Cookies and Website Data
Our website may use cookies and similar technologies that are necessary for the website to function correctly and, where applicable, to understand how visitors use the site.
Where consent is required for non-essential cookies, you will be given the opportunity to manage your preferences.
Information submitted through our website enquiry forms will be used to respond to your enquiry and provide the services or information you request.
11. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website or legal obligations.
The latest version will be made available on this website.
13. Complaints
If you have concerns about how we handle your personal information, please contact us in the first instance so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office: ico.org.uk
Telephone: 0303 123 1113